IT knowledge base software for runbooks, guides and fixes
Keep your team’s know-how in one place, next to the checklists and tasks it supports, so the same problem never gets solved twice.
30 days free. No payment details needed.
Write it down once
Capture how your systems work and how to fix them, in one place the whole team can use.
- Runbooks, how-to guides and known fixes together
- Quick to find when something goes wrong
- Available to everyone on the team
Make cover and handovers easy
When someone is off, the rest of the team can pick up their work.
- New starters learn your systems faster
- Holiday cover without phone calls
- Fewer single points of failure in your team
Why IT teams keep their knowledge in Pitlamp
Faster fixes
The steps that worked last time are a click away.
Easier onboarding
New team members learn from the same guides everyone uses.
Less risk when people leave
Know-how stays with the team, not in one person’s head.
Frequently asked questions
What is an IT knowledge base?
An IT knowledge base is a shared library of runbooks, how-to guides and known fixes for the systems an IT team looks after. It means anyone on the team can follow the same steps.
What should an IT runbook include?
A good runbook sets out the steps for a routine task or incident, such as restoring a backup, renewing a certificate or failing over a service. It usually lists prerequisites, the steps, how to check it worked, and who to contact.
Is the knowledge base included in the price?
Yes. Every Pitlamp feature is included in the £9.99 per user per month price, excluding VAT.
Bring your IT team’s work into one place
Checklists, tasks, projects, runbooks and update tracking in one workspace. Try Pitlamp free for 30 days, with no payment details needed.